Data Request Instructions

We believe you own your data. If you use a NovoBuild app that stores data on our servers (such as an app requiring an account), you have the right to request a copy of that data, correct it, or ask us what we have stored.

How to Request Your Data

1. Send an Email: Email support@novobuild.net with the subject line "Data Request: [App Name]".
2. Identify the App: Clearly state which application your request pertains to.
3. Verification: You must email us from the exact email address associated with your account or purchase. We may ask additional verification questions to ensure we are releasing data to the rightful owner.
4. Specify Your Request: Let us know if you want a complete export of your data, a correction to specific information, or a summary of what is stored.

Apps with Local-Only Data

Many NovoBuild apps store data entirely on your device or in your personal Apple iCloud account. For these apps, NovoBuild holds no data on our servers. We physically cannot provide a data export because we don't have it.

To export data from local-only apps, look for an "Export" option within the app's settings menu.

Response Time

We process data requests manually and strive to complete them within 14 days of verifying your identity.